We’re Excellent! (According to Our Guests)
TripAdvisor is the go-to guide for millions of travellers and restaurant goers. This trusted review platform provides essential customer feedback on tens of thousands of businesses from pubs and bars to fine dining restaurants, hotels and even landmarks. Because of the millions of reviews, concise index of venues and attractions and user-friendly interface, Trip Advisor have established themselves as the No.1 site for getting honest opinions from real customers.
It’s this reason why, here at The Crown, we are delighted to have received an ‘Excellent’ rating from our guests. Out of 631 reviews, we were given an average rating of 4.5 starts (which, incidentally, ranks us as the No.1 hotel in Stoke-by-Nayland…Thanks for that!).
One of the stand-out features of TripAdvisor is that it identifies common words and phrases used by reviewers to help give potential guests and overview of what they can expect when they visit The Crown. Most commonly used terms used by guests of The Crown include “Great meal”, “Cooked to perfection” and “Excellent food” (“Well stocked mini bar" also featured regularly as well as “Fresh milk” I guess the value really is in the detail).
Sometimes, as we know, people may not read the full reviews and use the review title as an overview of that guest’s experience. We are delighted therefore, that barely any scrolling is required to see review titles such as “Great Fish and Chips!”, “What a place”, “Top Notch” and, one of our personal favourites, “Happy memories, never want to leave” (we do aim to please).
Of course, we are always looking at ways in which we can make our guest’s experience at The Crown even more positive. We are extremely grateful to receive feedback from our guests and use both direct feedback and guest reviews to make your experience even more enjoyable, relaxing and comfortable.